Why you need a returns manager
The Returns Manager: Why you need one Returns Managers are the new Ecom Managers.Not because they handle boxes, but because they protect what your topline growth alone can’t: margin, flow, ...
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B2B Returns are slowing down sales – Here’s what brands can do about it!
B2B Returns are slowing down sales - Here's what brands can do about it! When you sell through retailers, a slow return flow doesn’t just affect operations – it affects relationships. ...
Stop waiting for returns to restock: start selling virtual stock
Stop waiting for returns to restock: start selling virtual stock The challenge of e-commerce returns Returned items sit idle on their way back to the warehouse, effectively unsellable. Thi...
Burned, buried, forgotten?
Burned, buried, forgotten? Returns have long been a cornerstone of e-commerce, offering customers peace of mind when making online purchases. But as a recent investigation into Shein’s handling...
How to constantly rethink the customer journey
How to constantly rethink the customer journey Imagine stepping into a store where the shelves rearrange themselves based on what you’re looking for. A nice experience, right? The modern custom...
Right to Repair: The future of consumer rights
Get ready for Right to Repair We’re here to help you succeed. Book a 15 minutes meeting with an expert to get the insights and solutions you need to comply, avoid fines, and increase customer satisfaction. Get ready now Get ready for Right to Repair We’re here to help you succeed. Book a 15 minutes […]
5 signs your returns process is hurting customer retention
start reading If you think great products and solid customer service are enough to keep customers loyal, think again. The returns process—how easy or frustrating it is—can make all the ...
Nelly’s game-changing returns strategy
Start reading What if your returns process could actually improve your profits? That's exactly what Nelly.com has done—and their approach has transformed the way they think about returns. ...
What’s Data-driven returns?
Every return tells a story. Are you listening? Data-driven returns go beyond just tracking what comes back. It’s about using those returns to improve your business—understanding which...
The hidden costs of returns
The hidden costs of returns Returns management is more than just a logistical hurdle—it's a chance to turn challenges into growth opportunities. By strategically managing returns, you can stre...