Voyado Customer Experience Platform helps retail brands create hyper-relevant shopping experiences, increase customer loyalty and drive business growth.
Their AI-powered customer experience cloud includes a product discovery engine with deep product knowledge to predict and respond to visitors’ intentions on e-commerce websites and a multichannel marketing platform that offers invaluable insights and campaign tools for delivering automated and personalized shopping experiences.
How Inretrn and Voyado collaborate
Together, Inretrn and Voyado provide a powerful solution that supports both operational efficiency and customer satisfaction by streamlining returns and enhancing customer engagement with personalized, data-driven communication.
Streamlined Customer Interaction
- Inretrn manages the entire returns process, while Voyado enhances customer communication by interacting with customers throughout the return journey.
- This integration allows retailers to create personalized messaging, leveraging real-time return data such as reason codes and product exchanges.
Automation and Reconversion
- The integration between Inretrn and Voyado automates not only return processes but also customer engagement.
- Voyado’s platform enables reconversion by triggering events based on return data, allowing brands to build tailored marketing campaigns and segmentation based on customer profitability insights.
Data-Driven Sustainability and Efficiency
- Inretrn’s focus on sustainability is enhanced by Voyado’s ability to enrich customer data.
- Providing insights into profitability helps brands optimize customer interactions while reducing the carbon footprint associated with returns.