Increased efficiency by 90%

The solution

Following a comprehensive evaluation of various platforms, Kids Brand Store chose Inretrn for their returns management needs.

In 2019, the company embarked on its partnership with Inretrn, commencing the deployment of an innovative digital return management platform. This project, undertaken in collaboration with Navipro, saw the smooth implementation of the Inretrn platform, all within the planned schedule.

The outcome

Kids Brand Store has achieved a newfound mastery over their returns process. They now have the capability to efficiently adjust warehouse staffing based on the anticipated return volumes, ensuring a consistently excellent customer experience. The ability to foresee the contents of incoming packages, whether returns or claims, as they are scanned, has significantly streamlined warehouse operations, allowing for prioritized handling and enhanced efficiency.

At Kids Brand Store, Inretrn’s platform has become an invaluable asset in time-saving. The store has impressively increased its return handling capacity from 23 to 43 returns per hour. Furthermore, they’ve drastically reduced the manual steps involved in processing incoming returns – from the previous 15 clicks across multiple platforms to a mere 2 clicks within a single platform.

“The platform’s feature enabling easy inter-departmental communication through notes has significantly streamlined our knowledge sharing. This ease of communication reduces the likelihood of errors in our return or complaint processes, minimizing human error. We regularly receive Trustpilot reviews praising our ‘Smooth returns,’ ‘Fast returns,’ and ‘quick refunds.’ We’re extremely satisfied and eagerly anticipate integrating more features into our Easycom solution!”, – Joakim Häll, Head of Customer Service