50% reduction in
return expenses
Get Inspired
THe numbers
Get inspired's KPIs
-
10%
increased reconversion
-
-50%
less returns costs
-
100%
increased efficiency
The challenge
GetInspired.no, a Norwegian online store offering clothing, shoes, and accessories for exercise, outdoor activities, and leisure, was dealing with a fast growing returns department, heavily slowed down by manual processes. Processing a return required warehouse personnel to undergo a time-consuming manual process. Often, physical return slips were incomplete or filled out incorrectly, resulting in inadequate data insights regarding return reasons.
Due to the time-consuming manual processes, the workload in the returns department surged. To ensure efficiency and customer satisfaction, Get Inspired recruited additional staff, making returns management the fastest-growing division.
The company felt a significant need to streamline its return process while understanding why customers were returning items to minimize unnecessary returns as much as possible.
