Ongoing connector

Returns handled in your warehouse shouldn’t create more work upstream.

With our Ongoing WMS connector, return data flows automatically between systems. No manual follow-up needed.

Not every return starts with a customer registration.
Sometimes, the first signal is the warehouse when an item shows up unannounced or is processed directly in the WMS.

When that happens:

• Inretrn receives the update instantly
• Returned items, quantities, and reasons are matched
• The return order is automatically closed
• If no return exists, one is created and completed in the same flow

What this means:

• Every return is captured even unregistered ones
• No duplicate work across systems
• A complete, accurate view of your return data

Notify customers without leaving the
shipment flow

Customers expect updates, especially when a return or exchange is in progress.

Before, sending those updates required switching context or navigating to another part of the platform. That might seem small, but over time it creates unnecessary friction in daily operations.

Now, communication is built into the shipment flow.

From the shipment ticket view, teams can:

• Send notifications directly to the customer
• Stay within the same workflow
• Avoid extra steps or navigation

This makes it easier to keep customers informed at the right moment, without slowing down the team.

More control over voucher-based refunds

Voucher handling isn’t always one-size-fits-all.

In many cases, refunds already reflect what the customer has paid. But when vouchers are involved, there can be scenarios where brands want more control over how that value is handled in the return.

For brands using Centra, voucher logic is now configurable.

You can:

• Define how voucher value should be considered in the return
• Align refunds more closely with your commercial setup
• Adjust the logic without needing development

This means:

• More control in voucher-based scenarios
• Better alignment between order value and refund
• Less need to handle edge cases manually

Instead of relying on a fixed setup, voucher handling can now be adapted to fit your specific needs.

Better filters in the ticket overview

When ticket volumes grow, finding the right work becomes a challenge in itself.

Until now, filtering options have been limited, especially for teams working across multiple countries, sellers, or logistics setups.

New filters are being added directly to the ticket overview:

• Country
• Seller
• Status
• Transport payer

This makes it easier to:

• Quickly identify the tickets that need attention
• Prioritise work based on your setup
• Handle multi-market and multi-partner operations

Instead of scanning through lists, teams can go directly to the relevant work.

Coming soon

Get ready for right of withdrawal

New legislation on the right of withdrawal comes into force on 19 June.

It affects how returns must be handled, what customers need access to, and how clearly they can exercise their right to cancel a purchase. For many ecommerce brands, this means updating both the customer experience and internal processes.

We’re releasing support for right of withdrawal in Inretrn, designed to help you handle these requirements in a structured and compliant way.

On 12 May, we’re hosting a webinar together with MAQS Law Firm where we will cover:

• What the legislation requires in practice
• What needs to be in place before 19 June
• How to prepare your returns flow and customer communication
• Presentation of Inretrn’s solution

What this mean

April is about making operations more reliable not just in the ideal flow, but in the real one.

• Fewer manual steps
• Better data consistency
• More control across systems

Everything is built to handle how returns actually happen, across systems, partners, and edge cases.