Bulk commercial invoices (Bring API)

Customs handling shouldn’t depend on manual work.

But in reality, teams often need to gather SKU, value, weight, and product descriptions manually to create commercial invoices. This leads to delays, missing data, and shipments getting stuck at terminals.

With our Bring integration, this step is removed.

When a customer registers a return:

• All customs data is captured directly in the return flow
• SKU, value, description, and weight are structured automatically
• A commercial invoice is generated
• Data is sent to Bring instantly via API

No manual input. No missing information.

Instead of creating customs documents afterwards, they’re created automatically from the return itself.

Payment reference validation
(fraud protection)

Express exchanges should be fast, smooth, and feel effortless for the customer.

Customers can receive a new item before returning the original which means they get the right product quickly, without waiting, and feel taken care of.

At the same time, it can create edge cases.

If the exchange item is returned before the original return is completed, refunds can be processed in the wrong order- leading to incorrect payouts and broken order logic.

With payment reference validation, we prevent that.

When a return is about to be closed:

• We check if the same payment reference exists on another return order
• If another return is still open, the flow is stopped
• A ticket is automatically created for customer service

This ensures:

• A fast and smooth experience for the customer
• Refunds are only processed when the full flow is complete
• No duplicate or incorrect refunds

Instead of limiting the experience to avoid risk, we enable speed and control what happens behind the scenes.

Smart parcel data (dimensions & weight)

Some carrier services require dimensions and weight to book shipments.

But that data isn’t always available, especially when orders contain multiple items or are packed differently on the way back.

This often leads to failed bookings, manual work, or incorrect assumptions.

With smart parcel data handling, we solve both simple and complex cases.

For straightforward returns requiring dimensions:

• Dimensions and weight are added automatically
• Based on item data and returned quantity

For more complex cases:

• Or when required data is missing
• The flow is handled via ticket and manual input

This ensures:

• Accurate shipment bookings
• No guessing or hardcoded assumptions
• Flexibility when reality doesn’t match the “happy flow”

Instead of forcing one way of working, we automate what we can and support what we can’t.

Rule-based ticket handling

Returns are not one-size-fits-all.

Merchants often want to take control over specific products, customers, or scenarios – instead of letting everything run automatically.

With rule-based ticket handling, you decide what should be handled manually.

You can:

• Keep tickets open based on conditions from the return or sales order
• Use data like product type, value, customer, or carrier
• Add custom messages explaining why the ticket was created

When a condition is met:

• The return is stopped from being automatically processed
• A ticket is kept open for manual handling
• Customer service gets full context directly in the ticket

This makes it possible to:

• Handle specific products differently
• Review high-value or sensitive returns
• Take control over selected customers or scenarios

Instead of treating every return the same, you decide where to automate and where to step in.

Omnium exchanges (connector update)

Exchanges are now fully integrated into the return flow.

With our updated Omnium connector (a modern OMS built for unified commerce) customers can select exchange items directly based on real-time data from Omnium.

When a customer selects an exchange:

• Available variants are fetched directly from Omnium
• Inventory is validated in real time
• The exchange item can be selected in the return flow or by customer service

Once the return is completed:

• A new sales order is automatically created in Omnium
• The exchange is synced without manual handling

This ensures:

• Accurate exchange options based on real stock
• No manual order creation
• A clean flow between return and new purchase

Everything connected.
Everything handled in one flow.

Ongoing WMS connector

We’ve introduced a new version of our Ongoing connector (a WMS designed for scalable warehouse operations), built on updated APIs.

This is a technical upgrade that improves how return data is shared with the warehouse, without changing how existing customers work today.

Return orders are still pushed to Ongoing — but now through a more robust and scalable integration.

When a return is created and processed:

• Return order data is sent to Ongoing
• Closed returns trigger warehouse updates
• All required information is structured and shared automatically

This enables:

• More reliable data transfer
• Better support for future workflows
• A stronger foundation for continued development

No changes required for existing setups.
Same flow — built on better technology.

This is the first iteration — more updates coming soon.

What this mean

This month’s updates focus on one thing: making the return flow more reliable – end to end.

From customs handling and exchange validation to carrier requirements and warehouse integrations, we’ve strengthened how data moves across the entire return journey.

Less manual work where it shouldn’t be needed.
More control where it actually matters.

All built to support complex return scenarios, without adding complexity to the day-to-day.