Digital return demo
The digital return. Where most platforms end, Inretrn begins. Explore the start of the return journey in our digital return UI demo, and do a test return, exchange or claim in seconds.
Open demo Read more ↓
Return – PORTAL
✓ Return
✓ Exchange
✓ Claim
Effortlessly, on site and on brand
- Return UI is seamlessly embedded on your website
- Keeping the customer on your website and branding intact
- Customer signs in to return portal with order number and e-mail, via a link on your site, account page or confirmation messages
RETURN – ITEM SELECTION
Pick return items
Easily – guided by recognizable product info
- Name and Image
- Price
- Variant (size, color, etc.)
Return – REASONS
Select return reason
Giving stakeholders actionable insights
- Predefined, user-friendly and fully customized reason codes
- Provides data and insights that can be used to minimize returns
- Valuable for Design, Purchasing, E-com, Marketing, Logistics, etc.
Return – EXCHANGES
Exchange variant
Smoothly – without having to place a new order
- Standard returns and exchanges offered at the point of return
- New size/color/etc. selectable from available assortment
- Exchange option reconverts, retains and delights the customer
Return – Refund INFO
Choose refund
Benefit from multiple refund options – customized and personalized to boost retention and profitability.
- Cash refunds
- Vouchers or store credits
- Keep-the-item (based on profitability and sustainability data)
RETURN – SHIPPING LABEL
Enjoy paperless
100% digital. Zero friction. As customers expect.
- No more hasslesome printing of return labels
- QR code scannable at drop-off point
- Downladable QR code for offline use
CLAIMS – INFORMATION
Prepare your claim
Easily – with info enabling efficient and fast handling
- Claim reason
- Image upload
- Free text description
CLAIMS – Exchanges
Exchange variant
Also claiming customers are offered exchanges, without having to reorder
- Standard returns and exchanges offered at the point of return
- New size/color/etc. selectable from available assortment
- Exchange option reconverts, retains and delights the customer
CLAIMS – REFUND INFO
Choose refund
Like the standard return, the claims flow also offer multiple refund options to boost customer retention
- Cash refunds
- Vouchers or store credits
- Keep-the-item option
CLAIMS – Handling
Expect fast refund
Faster claims handling means faster refund
- The images and comments provided by the customer during claim registration, allow efficient, accurate and fast handling
- Reduced support staff workload also enables faster information and refund to the customer
- This enhances both customer and employee satisfaction
Success stories
Customers