Remind to Return

Automate exchange follow-ups and avoid unnecessary reservations

An exchange is approved. A new item is reserved. But the return never arrives.

Until now, this often meant manual tracking. Customer service creating lists. Sending reminder emails. Following up to understand whether the customer still intends to return the item — while inventory remains reserved in the meantime.

With Remind to Return, you can now automatically trigger follow-ups on open return orders after a defined number of days.

If the return hasn’t been handed in, the customer receives a reminder to either complete the return or confirm that the exchange is no longer needed. That means fewer manual touchpoints, fewer forgotten exchange flows, and tighter control over reserved inventory.

Built for retailers who approve exchanges before the return is physically received — and want that process to run without manual follow-up.

Warranty claims

Handle warranty and reseller claims, even without an order number

Not every claim starts with an order ID.

In warranty cases, lifetime guarantees, or reseller purchases, customers often contact the brand directly without having access to the original sales order. Traditionally, this creates friction, for both the customer and customer service.

With Warranty Claims, you can now let customers submit claims through a branded portal without requiring a direct link to existing order data.

Customer service can map the claim to an existing order if identifiable or continue the process independently if not. No broken flows. No workaround processes.

Warranty Claims is designed for brands working with lifetime warranties, circular models, or reseller networks, where claims don’t always fit neatly into standard order structures.

DHL Parcel – QR Support

Printer-free returns in selected markets

Returns should be simple at drop-off.

You can now offer QR-based returns with DHL Parcel in supported markets. Customers generate a QR code instead of printing a label, making the return process smoother and more accessible.

Fewer steps for the customer. Less friction in the return journey.

Supplier Claims Workflow Update

Connect supplier claims directly to your internal systems

Managing supplier claims often requires manual duplication of information across systems.

We’ve introduced extended ticket events and webhook support within Supplier Claims.

You can now trigger a “Send claim to supplier” event directly from a ticket. When activated, the system sends a webhook containing the ticket ID, allowing your internal systems to automatically retrieve ticket and return order data via our API.

This enables retailers to automatically create corresponding supplier cases in their internal systems, ensuring structured communication with suppliers without manual re-entry.

The update includes:

• New ticket events (Created & Updated)
• Webhook support for ticket events
• Searchable ticket ID in Ticket API v4
• A new toggle: “Send claim to supplier”

Built for retailers who manage structured supplier workflows and want system-to-system automation instead of manual duplication.

Built for what happens after delivery

Every release in Inretrn strengthens structured post-purchase operations.

From exchange follow-ups to supplier workflows, the focus remains the same: build automation into every operational step after delivery.

Want to see how these updates fit your setup?