One stack. One truth. Automated from order to return.
Retailers have perfected the buy button. But profitability and loyalty are too often lost after the sale.
Even with an advanced OMS, returns are still slow, costly, and fragmented.
By combining Omnium OMS and Inretrn RMS, retailers get a standardized, fast-to-deploy integration that connects purchase and refund in a single, automated loop.
Ready to see how much value your return flow is leaking?The challenge in e-commerce
With return rates of 30–40%, fashion and lifestyle retailers face unique pressure:
- Teams in silos → customer service, warehouse, and finance see different truths
- Stock in limbo → returns handled outside the order system, items unavailable for resale
- Refunds slowed by manual matching → often taking 7+ days
- High freight costs → light items shipped back at premium rates
- Mishandled exchanges → lost revenue when refunds are the only option
- Wrong routing → goods ending up in the wrong warehouse or channel
The Solution
When Omnium and Inretrn work as one system, your return flow becomes fully seamless. Together, Omnium and inretrn form a standardized integration that unlocks returns as an automated, routing-aware process. The integration is standardized for fast time-to-value. Here’s what changes:
- Real-time sync → every return in Inretrn is validated instantly against the Omnium order
- Freight optimization → cheapest carrier auto-selected using weight + order data
- Return room automation → scanning triggers instant matching and credit release
- Exchanges done right → protect topline with seamless swap flows
- Smart routing→ OMS logic ensures items go to the optimal warehouse or store
- Fast refunds → processed in 2–5 days instead of a week+
- One source of truth → live visibility across teams and channels
Mesurable Impact
From aggregated benchmarks and customer results:
- Refunds processed 4–7 days faster
- Up to 30% lower freight spend
- 100% automated order – return matching
- 10–20% of returns converted into exchanges
- Revenue impact: up to 70 MSEK protected annually (for a 1 BSEK fashion retailer with 35% returns)
- Significant reduction in manual work across customer service, warehouse, and finance
Why this matter
Returns are no longer just about refunds.
They determine cash flow, customer loyalty, and margin protection.
Customer Success
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