Return Experience
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Can we offer early refunds to customers?
Yes — you can trigger early refunds either when the return is registered or when the parcel is handed over to the carrier, depending on your integration setup.
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Does the platform support repair flows?
Yes — Inretrn supports repair flows where customer service can decide to repair, route items to repair partners and manage the return shipment back to the customer.
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Can we handle exceptions in claims, like manual vouchers or manual exchanges?
Yes — you can manage exceptions and manual decisions in the claims flow based on your process.
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Can we offer vouchers instead of refunds?
Yes — Inretrn can generate vouchers connected to your existing voucher or discount system.
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Can we offer exchanges instead of refunds?
Yes — with Inretrn you can offer exchanges directly in the returns flow, based on stock availability and your rules.
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Can customers return online purchases in-store?
Yes — Inretrn resolves online orders in-store in a correct and compliant way, enabling a smooth, traceable and truly omnichannel BORIS experience.
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Which carriers can you integrate with?
We can integrate with any carrier. Inretrn uses your existing services and generates QR codes, labels and documentation without limitations.
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Can we set different return and claim policies per country, product or category?
Yes — you can configure policies based on market, product, category, vendor or customer segment.
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How does Inretrn handle refunds, discounts and campaign orders?
Inretrn manages complex refund scenarios including discounts, campaigns, charges and freight — all based on your unique refund rules.
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Can customers submit claims digitally with images and additional information?
Yes, customers can submit claims digitally with photos, comments and issue descriptions — and you control the rules for how claims are handled.
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Can customers register returns on their own without contacting customer service?
Yes, customers can easily register returns through the self-service portal on your website.
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How does the Inretrn returns interface work, and can we brand it to match our look and feel?
The Inretrn interface is fully brandable and can be adapted to your rules, languages, design and business logic for a seamless customer experience.
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Can we make our returns fully digital and paperless?
Yes, Inretrn offers a completely digital and paperless returns and claims portal with QR codes and digital shipping documents.