Can customers submit claims digitally with images and additional information?
Yes, customers can submit claims digitally with photos, comments and issue descriptions — and you control the rules for how claims are handled.
Related questions
-
Can we make our returns fully digital and paperless?
Yes, Inretrn offers a completely digital and paperless returns and claims portal with QR codes and digital shipping documents.
-
How does the Inretrn returns interface work, and can we brand it to match our look and feel?
The Inretrn interface is fully brandable and can be adapted to your rules, languages, design and business logic for a seamless customer experience.
-
Can customers register returns on their own without contacting customer service?
Yes, customers can easily register returns through the self-service portal on your website.
-
How does Inretrn handle refunds, discounts and campaign orders?
Inretrn manages complex refund scenarios including discounts, campaigns, charges and freight — all based on your unique refund rules.
-
Can we set different return and claim policies per country, product or category?
Yes — you can configure policies based on market, product, category, vendor or customer segment.