Does customer service have full search access to orders and cases?
Yes — your team can search and view all connected orders, returns and tickets in one interface.
Related questions
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How can we automate away manual work in customer service?
With self-service and automated decisions, most tickets never need manual handling. The remaining cases are managed in one place — no double work, no friction.
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Can customer service adjust refunds, shipping options or destinations?
Yes — customer service can edit refund values, charges, carriers and destinations directly in the system.
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How are claims handled internally?
Claims are handled as structured cases where your team can review, assess and close them based on your rules.
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Can we offer compensation or discounts for support cases?
Yes — Inretrn supports compensation and discount scenarios based on your rules and order data.
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Can customer service manage repair flows?
Yes — customer service can initiate and manage repair cases including routing and logistics.