The digital return is where most platforms stop. For us, it’s just the beginning. Inretrn is a scalable AI-powered Return Experience Platform, built to manage the entire return journey. Automated operations. Smart product routing. Profitability insights. All in one platform.
Scale smart
Inretrn is a scalable platform, built with modules tailored for your business needs.
You start with a seamless digital return – but what sets us apart is everything that follows.
1/5
Customer return experience
This is where most return platforms stop — and where we start. We make it easy for your customers to register returns, exchanges and claims digitally — whether it’s online, in-store, or B2B.
You can track return reasons, block abusive patterns, and offer alternatives like vouchers or exchanges to retain revenue and loyalty.
It’s the foundation. Everything else builds from here.
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2/5
Product routing experience
Once a return is registered, real optimization begins.
Our smart routing engine automatically sends each return to the most profitable and sustainable destination — whether that’s your central warehouse, a local store, outlet, repair center or donation hub.
Fewer kilometers. Higher margins. Smaller footprint.
Returns, routed with intelligence.
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3/5
Return room experience
Returns don’t need to pile up. We help you automate sorting, prioritization and processing — across warehouse, store or hub. You can even resell items before they physically arrive, using virtual stock.
The result?
Shorter lead times, lower handling costs, faster refunds — and less manual work.
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4/5
Customer service experience
Give your support team superpowers.
With full visibility into return statuses and automated flows, they can handle cases faster, reduce workload, and focus on value-driving interactions.
Happier agents. Satisfied customers. Lower costs.
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5/5
Return insights experience
Returns carry data. We help you use it.
Identify which products and customer segments are hurting your bottom line — and which ones to double down on.
Improve your product mix, reduce deadstock and drive smarter marketing and merchandising.
From hindsight to foresight. Turn return data into business decisions.
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Reap the rewards
Inretrn key benefits give every stakeholder return on returns.
Customer
✅ Smooth & intuitive process
✅ Dynamic exchanges
✅ Faster resolution times
CX
✅ Enhanced customer experience
✅ Improved loyalty/NPS
✅ Increased lifetime value
Customer service
✅ Decreased workload
✅ Faster case handling
✅ Better info for decisions
Operations
✅ Automated processes
✅ Operational savings
✅ Increased effiency
Logistics
✅ Return stock visibility
✅ Decreased transport costs
✅ Manage + route flows
Purchasing
✅ Lower need of restocking
✅ Less disputes over quality
✅ Facilitated claims/repairs
Finance
✅ Quick ROI – true profit
✅ Return cost control
✅ Friction-free refunding
Ecom/Marketing
✅ Increased reconversion
✅ New traffic to site
✅ True profit marketing
IT and Tech
✅ SaaS hosted in Azure
✅ Kubernetes & API driven
✅ Connectors for integration
Sustainability
✅ Reduced CO2 emissions
✅ Reduced waste
✅ Inreased circularity
HR
✅ Streamlined operations
✅ Reduced workload
✅ Higher productivity + eNPS
Returns manager
✅ Return prevention insights
✅ Return management tools
✅ Data/KPIs for reporting
Partners
We are proud of our strong network of top-tier partners and connect seamlessly with state-of-the-art tech to boost your business and impress your customers.
Pricing
We tailor all the right features to fit your business needs. Start small, scale smart.
Starter
Kickstart your inretrn journey with the right tools to make your return process smooth.
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Growth
Our growth package offers scalable features that work with your business expansion.
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Supreme
A complete package to revolutionize the way your business handles returns, stock, and sustainability.
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Experience it
Book a demo to learn more about our return experience platform.
Kickstart your journey
Sign-up for our popular Return Experience Assessment. We will help you identify pain points and opportunities, and provide a step-by-step action list guiding you towards success.
The Inretrn effect
Explore customer success stories 👇
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Check out our blog, guides and news
B2B Returns are slowing down sales – Here’s what brands can do about it!
B2B Returns are slowing down sales – Here's what brands can do about it! When you sell through retailers, a slow return flow doesn’t just affect operations – it affects relationships. …
Stop waiting for returns to restock: start selling virtual stock
Stop waiting for returns to restock: start selling virtual stock The challenge of e-commerce returns Returned items sit idle on their way back to the warehouse, effectively unsellable. Thi…
Burned, buried, forgotten?
Burned, buried, forgotten? Returns have long been a cornerstone of e-commerce, offering customers peace of mind when making online purchases. But as a recent investigation into Shein’s handling…
ROI calculator
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Expected Savings:
Potential Upsell:
based on a return rate of 19%
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– Detailed results of potential savings and reconversion potential
– Free checklist to help you identify cost-saving opportunities
– Guidance how to turn returns into revenue
– Industry insights and customer success stories
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